Frequently Asked Questions


  1. Once your event request is submitted, you will be contacted to submit your event retainer. We do not consider your date to be confirmed until your retainer has been paid, along with a signed contract. Retainers are non-refundable.

  2. Your venue rental includes (1) hour of setup time and 30 minutes of breakdown/cleaning time. If you require more​ time, you will need to purchase additional hours.

  3. ​We are adjacent to the Race Street parking lot, which has 60+ parking spaces operated by 3CDC.

  4. ​Trash should be removed at the end of your event, or you will be assessed a cleaning fee of $175, via your initial form of payment.​ All items including balloons, boxes and food brought into the venue, should be trashed or removed from the venue upon exiting.

  5. A/V needs such as projectors, microphones, speakers, etc. can be provided at an additional charge. A PA system along with a 60-inch monitor is included with all rentals, at no additional charge.

  6. In order to view our facility, you must schedule an appointment via our​ walkthrough request page, at least 24 hours in advance.

  7. Refunds: please be advised that we do not issue refunds. Once booked, your retainer and all amounts paid secure your event date. In the event that you need to cancel your event, we must receive at least 7 days written notice. You will be provided with (1) opportunity to reschedule for a later date, within a 6-month timeframe. All amounts paid will be credited toward your new event date.

  8. We allow outside catering. Alcohol can be served on a BYOB basis, as long as there is no charge for consumption. If you plan on serving alcohol at your event, please advise our staff at the time of booking, so that you may consent to our liability waiver.

  9. Your rental does not include  venue staff unless requested. There is a fee of $25 per hour for staff assistance with your event. The Confetti Room Team sets up your requested  table/chair layout prior to your arrival. Prior to your exit, we return, to complete a venue walkthrough to ensure proper checkout procedures have been met.

  10. Wedding rentals differ in that you receive added set-up and exit time. In addition, A staff member remains on site to assist with all details and possible guest concerns. Wedding rentals also include flips, equipment and chair breakdowns. In order to receive these benefits, event must be listed  as a wedding via contract.